One year covered.
A lifetime cared for.
Every Norlyth instrument is warranted for 12 months from delivery against defects...
12 months
From delivery date
Contact Us
support@norlyth.com
one-way shipping
You will need to pay for one-way shipping during the warranty period.
Paid service
Published, fair rates
How the coverage works.
Delivery
Warranty period begins...
Full coverage
Free repair...
Paid service
Workshop-quality repair...
Clear lines, no fine print.
Covered (Year 1)
Manufacturing defects
Faults in materials, joinery, fretwork, or assembly traceable to our workshop.
Neck stability
Truss-rod failure, neck twist, or fret-buzz caused by structural issues.
Electronics
Our in-house NX-PR pickups, pots, jacks, and internal wiring.
Not covered
Accidental damage
Drops, knocks, broken headstocks, scratches, dents.
Normal wear
Strings, fret wear, nut wear, electronics oxidation from time and use.
User
User-inflicted damage is not covered
Workshop rates, published.
| SERVICE | COST | TURNAROUND |
|---|---|---|
| Full refret | $420 | 10–14 Business days |
| Setup & intonation | $80 | 1–2 Business days |
| Fret dress & polish | $140 | 3–5 Business days |
| Full refret | €420 | 10–14 Business days |
Four steps. One workshop.
Contact us
Email support@norlyth.com with your serial number and a short description. A luthier replies within one working day.
Pre-paid pickup
We email a courier label within 24 hours. Insured, climate-controlled freight, door to door — within warranty, on us.
Diagnose & quote
Inspected in us within 48 hours of arrival. Photos and a written diagnosis sent before any work begins.
Repair & return
Most services completed in 2–4 weeks. Returned in the same case, set up to play, with a written service record.
Who owns the warranty.
Original owner
The warranty belongs to the first purchaser, registered automatically at delivery. No card to keep, no form to fill.
Second-hand transfer
If the instrument is sold within the first 12 months, the remainder of the warranty transfers — email us with the new owner's details.
Proof of cover
Your serial number on the headstock plate is the only thing we need. Receipts, certificates and original packaging are not required.
Honest, not infinite.
A guitar is a living object. Wood breathes, hardware oxidises, and a player's hands are part of the instrument's future. Promising "lifetime" without conditions would either be a lie or a license to never repair.
Our 12-month warranty covers the only things we can honestly guarantee: that the instrument left our bench correctly. Everything that follows — wear, climate, the slow patina of being played — we treat as service, not failure.
Which is why, after year one, we never stop working on your instrument. We just stop pretending it's free.