SUPPORT
Shipping & Returns
Free, insured, North America(Exclude Hawaii, Alaska, Africa, Iceland),Asia-pacific,Europe (EU + UK) Duties paid by us. 30-days returns on stock instruments.
ORDER PROCESSING
1-2 Business Days
Business days, from order
SHIPPING TIME
3-10 Business Days
Depending on region
TOTAL DELIVERY
4-12 Business Days
Door-to-door
RETURN WINDOW
30 Business Days
On stock instruments
WHAT HAPPENS AFTER YOU ORDER
From workbench to your door, in four steps.
01
Order placed
Confirmation email sent within minutes. Workshop is notified the same day.
02
Order processed
1-2 business days for stock items. Custom builds enter the queue.
03
In transit
Picked up from Reykjavik, climate-controlled flight case, real-time tracking.
04
Delivered
Signature on receipt. Open, tune, play - that's it.
SHIPPING TIMES BY REGION
When will it arrive?
Business days after the order leaves our
studio.
| Region | Transit Time | Cost | Carrier |
|---|---|---|---|
| North America | 3-5 business days | Free Shipping | DHL |
| Asia-Pacific | 5-7 business days | Free Shipping | DHL / Yamato |
| Europe (EU + UK) | 7-14 business days | Checkout page | DHL Express |
| Rest of World（Exclude Hawaii, Alaska, Africa, Iceland） | 14-30 business days | Checkout Page | DHL Express |
RETURNS
30-Day Money-Back Guarantee
Stock instruments may be returned within 30 days of delivery for a full refund. We arrange and pay for the return pickup. The only thing you do is repack the case.
- Refund issued within 5 business days of arrival at the workshop
- Original case and accessories required
- Custom commissions are non-refundable but always repairable
Duties paid
Including all import taxes. The price you see is what you pay.
Fully insured
Edge-to-edge cover, door-to-door, on every shipment.
Climate flight case
Custom-fit, humidity-stable, plastic-free outer packaging.
Free return label
We email a pre-paid pickup within 24 hours of request.
A FEW QUICK ANSWERS
Common shipping questions.
When will my order ship?
Stock orders ship within 1-2 business days. You'll get tracking by email the moment it leaves the workshop.
Will I pay customs or duties?
Customs policies and import taxes are determined by your local government and vary widely from country to country. While Norlyth manages the export process and covers the freight costs to your destination country, any applicable import duties, local taxes, or customs clearance fees are the sole responsibility of the customer and must be paid upon the shipment's arrival.
Can I change my shipping address?
Yes - until the label is printed. Email hello@norlyth.com or use Contact, ideally within 24 hours of ordering.
What if I'm not home for delivery?
All shipments require signature. The courier will reattempt twice, or hold at the nearest pickup point for 7 days.
Do you ship to PO boxes?
No - instruments require a signature and a physical address. APO/FPO accepted.
Can I track my guitar?
Yes. Live tracking link in your shipping confirmation email, updated every transit scan.