Return Policy

30-Day Money-Back Guarantee

Norlyth provides a 30-day money-back guarantee for any reason. For 30 days after the date of purchase, return your undamaged Norlyth product and receive a full refund for any reason. Once the returned item arrives back in Norlyth’s warehouse for inspection, the refund process will begin.

You must return all accessories, including original packaging. Returns may be refused if the item does not meet the above requirements.

For non-quality related warranty claims, the buyer is responsible for shipping costs
For non-quality related warranty claims, Norlyth refunds the cost of purchasing the product itself
Returns may be rejected if the product does not meet the above requirements

Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items after this 30-day window has lapsed. For purchases not made directly through Norlyth’s online stores, please contact retailers for refunds.

How do I return an item?

Please contact our customer service support team first. State the reason for the return and provide an invoice or screenshot to confirm the order number.

Email Address：support@norlyth.com

Then our customer service support team will share the corresponding return address with you.
At last, please send a return notification to Norlyth with the following information:
Name of the courier
Tracking number

Required Documents:

Buyer must provide sufficient proof of purchase
Norlyth must document what happens when buyers troubleshoot the product
The defective item’s serial number and/or visible proof depicting the defect are required
It may be necessary to return the item for quality inspection
Valid proof of purchase:
Order number from online purchases made through Norlyth or Norlyth’s authorized resellers
Sales invoice
Dated sales receipt from an authorized Norlyth reseller that shows a description of the product along with its price

General Return Process

Initiate a return: Please email us at support@norlyth.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.
Refund or exchange: when we receive your return/exchange, we will inspect the item in 3 business days and then provide a replacement for an exchange or issue a refund.

Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that are no longer within their original warranty timeframe or the 90-day warranty claim request period, whichever is longer.

Return Charge

If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you include the return freight.
No restocking fee to be charged to the consumers for the return of a product.

Shipping costs must be covered by the buyer in the following situations:

If the return is due to the buyer’s problem.
Returning products for any reason other than a proven defect
Warranty claims on items taken outside the original country of purchase
Buyer’s accidental returns
Returning personal items
Returning items claimed to have defects but were found by Norlyth quality control to be in working condition
Returning defective items using international shipping
Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Notes： If the customer provides the wrong address, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss.Norlyth will not replace the order or issue a refund.

How long does it take to get a refund?

Once we receive and verify your returned product, we will process your refund within 3 business days. It will be credited back to your original payment method. Processing times may vary depending on your bank or payment platform

If you have any questions, comments, or concerns, please don't hesitate to contact us. Email: support@norlyth.com